Privacy Policy and Clarification Text

1Introduction and Data Controller

TİM-TUR TURİZM İÇ-DIŞ TİC.LTD.ŞTİ. (hereinafter referred to as “The Company”, “We”, or “Us”), acting as the Data Controller, is committed to protecting the privacy and security of your personal data.

This Policy has been prepared in accordance with the Law on the Protection of Personal Data No. 6698 (“KVKK”) of the Republic of Türkiye and, where applicable, the General Data Protection Regulation (“GDPR”). It outlines how we collect, process, and safeguard the information you provide while using www.russiaonlinevisa.com (the “Website”).

By using our services to apply for a visa, you acknowledge that you have read and understood this policy.

2Personal Data We Collect

To process your visa application and provide our services, we collect the following categories of data:

• Identity Information: Name, surname, date of birth, place of birth, passport number, issue/expiry dates, citizenship, and gender.
• Contact Information: E-mail address, phone number, and residential/mailing address.
• Visual & Document Data: Scanned copies of passports, biometric photographs, and other supporting documents required by the consulate.
• Transaction Security & Technical Data: IP address, browser type, device information, access logs, and cookie data.
• Financial Information: Credit/debit card details. <br/>Note: We utilize secure third-party payment processors. We do not store your full credit card number or CVV code on our servers.

3Purpose of Processing Personal Data

We process your personal data based on legal grounds stipulated in Article 5 and 6 of the KVKK for the following purposes:

4Method of Collection and Legal Basis

Your personal data is collected electronically via our Website forms, email correspondence, and cookies. The legal bases for processing include:

1. Establishment and performance of a contract (Visa processing).
2. Explicit consent (where required for special categories of data or international transfer).
3. Compliance with legal obligations of the Data Controller.

5International Data Transfer

6Sharing Data with Third Parties

We do not sell or rent your data. Data is shared only with:

• Government Authorities: The Ministry of Foreign Affairs of the Russian Federation (for visa issuance) and Turkish legal authorities (if requested by court order).
• Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or serving our users (e.g., secure payment gateways, hosting providers, email delivery services). These parties are bound by confidentiality agreements.

7Data Storage, Security, and Retention

We implement appropriate technical and administrative measures to prevent unlawful processing of and access to your data.

• Security: Data is stored on secure, encrypted servers. Access is restricted to authorized personnel only.
• Retention Period: We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy.
  • Visa Application Data: Retained for maximum 1 year after service completion for dispute resolution.
  • Financial Records: Retained for 10 years in accordance with the Turkish Commercial Code and Tax Procedure Law.
  • After the retention period expires, data is securely deleted, destroyed, or anonymized.

8Your Rights (Under KVKK Article 11 and GDPR)

As a data subject, you have the right to apply to us to:

• • Learn whether your personal data is being processed.
• • Request information regarding the processing if your data has been processed.
• • Learn the purpose of processing and accordance with that purpose.
• • Know the third parties to whom your data is transferred.
• • Request correction of incomplete or inaccurate data.
• • Request the deletion or destruction of your personal data.
• • Object to negative consequences from automated systems analysis.
• • Claim compensation for unlawful processing damages.

To exercise these rights, please contact us via the details provided in Section 10.

9Cookie Usage

We use cookies to enhance your experience.

• Essential Cookies: Necessary for the website to function (e.g., holding your application data while you pay).
• Analytics Cookies: Help us understand how visitors use our site. You can disable cookies through your browser settings; however, this may prevent you from completing your visa application online.